Terms and cancellations
In short
- Alternative date or cancelling a visit: at any time and at no cost. The wash stays on your card.
- Cancelling the subscription: at any moment, with no cancellation fee. The full value of the unused washes is refunded, at the price you paid.
- The subscription: a card of washes, on a fixed day and time. Weekly, every two weeks or monthly.
- Renewal: automatic when the card runs out, on the saved credit card, at the plan's fixed price — the same price as the first card.
- Payment: by credit card, through the payment company Grow (formerly Meshulam), licensed as a payment company by the Israel Securities Authority. No American Express. Prices include VAT.
- Changes to the terms: by notice to active customers, taking effect after 30 days.
Cancellations and refunds — full text
The difference between cancelling a visit and cancelling the subscription
This is the only distinction you need to remember from this page, and everything else follows from it.
- Cancelling a visit — one visit that does not suit you this week. The subscription continues as usual, you are not charged for the visit, and no wash is deducted from the card.
- Cancelling the subscription — ending the engagement. There will be no further renewal, and the full balance of unused washes comes back to you as money.
Cancelling a single visit — how it works
You can cancel a visit at any time and for any reason, without explaining and without any minimum advance notice. A single cancellation is not counted and has no consequence. What happens when cancellations become a regular pattern is explained further down this page.
- You are not charged for the cancelled visit.
- No wash is deducted from the card — your balance stays exactly as it was.
- Want another date instead of cancelling? In the reminder, choose "alternative date" — this is a separate request, not a cancellation, and we will try to offer a date.
In other words: a visit that was cancelled and not completed is a visit that did not happen. It is not counted, not remembered and does not affect anything in your subscription — it only moves the use of the card forward.
When we cancel the visit
Sometimes the cancellation comes from our side — rain that makes washing impossible, an equipment fault, a staff shortage or a change in the route. Then too: you are not charged and nothing is deducted. Here we try to offer an alternative date, and if it does not work out — we continue from the next visit.
There is no service on Saturdays and holidays, and days marked in advance as closed in the business calendar are not considered a cancellation by either side. When a regular visit falls on a holiday or a closed day, we will let you know in advance and try to offer an alternative date; the visit is not deducted from the card.
What happens to the automatic renewal
The automatic renewal happens only when the card runs out — that is, when the balance reaches 0. It is not tied to a fixed date in the month.
Because a cancelled visit is not deducted from the card, every cancellation moves the renewal date accordingly. The card simply stretches over more time, and you pay for exactly what you received — no more and no earlier.
Cancelling the subscription and refunds
You can cancel the subscription at any moment, for any reason, without giving a reason. There is no commitment period, no cancellation fee and nothing blocking you from coming back in the future — anyone who cancels and wants to come back is welcome to.
- The full value of the unused washes is refunded, at the price per wash you actually paid.
- No questions, no forms and no attempts to persuade you.
- Under the Consumer Protection Law, the refund is made within 14 days.
- The refund is made by bank transfer to the account you provide, or as a credit to the credit card — your choice.
From the moment of cancellation there will be no further charge and no automatic renewal.
How to cancel — in practice
- Alternative date or cancelling a visit: tap "change" in the WhatsApp reminder, and choose an alternative date or a cancellation there, or through the personal area on the website.
- Cancelling the subscription: through the personal area on the website, or by a WhatsApp message to 054-9952960.
- Whichever way you choose — you will get a WhatsApp confirmation that the request was received.
When cancellations become a regular pattern
A single cancellation is a natural part of life and is not handled in any special way. But when cancellations repeat regularly, it is a sign that the current plan simply does not fit — the time slot is reserved for you in the calendar every week and stays empty, and you pay for a frequency you do not use.
In that case we will contact you and offer one of three options, your choice:
- Moving to a lighter plan — for example from weekly to every two weeks or monthly, to fit your real pace. In most cases this is also the cheaper option.
- Keeping the current plan with a cancellation quota — for those who want to keep the frequency and the regular place in the calendar. Up to the quota nothing changes; beyond it, a cancelled visit is deducted from the card.
- Cancelling the subscription with a full refund of the balance, exactly by the rules above.
On the weekly plan, up to a quarter of the visits in a quarter can be cancelled without a deduction — that is, roughly one cancellation in every four visits. Beyond that, a cancelled visit is deducted from the card as if it took place.
The quota is set together with you, takes effect only from the next cycle, and can be removed after a period in which the use again fits the plan.
This is a conversation, not a sanction — and no option takes effect before we have talked. But it is a conversation we will have: when the gap between the plan and the use continues, the current situation is not one of the options, because the place in the calendar is reserved either way and cannot be offered to anyone else.
And one request that is not part of the policy: the earlier you let us know about a cancellation, the better we can use the time that opened up — usually for another customer waiting to be rescheduled. It is not held against you in any way, it simply helps.
The subscription and the service — full text
Definitions and purpose
CarWasher provides mobile car washing services in the Center and Sharon areas. These terms apply to all the services we provide.
The subscription and the card
The service works on a subscription model with wash cards. Each card gives a fixed number of washes. There are two kinds of plans: weekly / every-two-weeks plans with a fixed day and time in the calendar and payment per card, and a monthly plan – one wash every 4 weeks on a fixed day and time in the calendar, with a grouped quarterly payment. All plans have automatic renewal at the plan's fixed price.
The automatic renewal happens only at the end of the card — that is, when the balance reaches 0 or goes below it, and not on a date fixed in advance. As long as there are washes left on the card, there is no renewal.
If the card ends with a negative balance (minus), the next renewal takes the minus into account and the balance is updated accordingly. For example: ending at minus 2, a renewal of 10 washes — the balance after the renewal will be 8 washes.
Automatic renewal
On all plans the service runs with automatic renewal. When buying the subscription you agree to automatic renewal by credit card at the end of the card. Every renewal is charged at the fixed price of the card — the same price as the first card.
- The fixed price is shown on the price card, in the bot and on the payment page before payment, and it is the price for the first card and for every renewal, automatic or manual. Subscribers who joined before 06/11/2026 continue to renew at the renewal price that applied when they joined, as long as the subscription is active, also when they change plan or number of cars.
- If the automatic renewal fails (an expired card, exceeding the credit limit, a refusal by the bank, etc.) — updating the payment method or a manual charge will be required. Such a renewal is also charged at the same price as an automatic renewal.
- We recommend making sure in advance that the card is valid and has room in its credit limit, so the renewal does not stop.
- You can update the credit card details at any time through the personal area on the website.
- You can cancel at any time, for any reason, through the personal area on the website or on WhatsApp 054-9952960. There is no commitment period and no cancellation fee.
- Cancelling means ending the subscription — there will be no further renewal.
- The full balance of unused washes is refunded as money — no questions and no delays.
- The full details, including the distinction between cancelling a visit and cancelling the subscription and the refund times, are in the cancellation policy.
Monthly plan
The monthly plan is meant for customers whose car gets dirty slowly or is used little. One wash every 4 weeks, on a fixed day and time in the calendar – exactly like the weekly and every-two-weeks plans, only at a gentler pace.
- The visits are scheduled in advance in the calendar on a fixed day and time – no need to coordinate each time.
- Payment is made once a quarter – one grouped payment in advance for the next 3 regular monthly visits, instead of a charge every month.
- At the end of the quarter the subscription renews automatically at the fixed price, and you can cancel at any time.
- The price per wash on the monthly plan is higher than on the weekly and every-two-weeks plans, because the visits are less frequent and each wash takes more work.
How the service is provided
The service is provided at the customer's location (home, work, etc.) by prior arrangement. An accessible parking space is required, preferably in the shade. Our equipment is self-contained and does not need a water or electricity connection.
- Working hours: Sunday to Friday by prior arrangement. Saturday — no service.
- Weather: rain and haze do not cancel a visit. A visit that cannot be carried out — we will let you know in advance and try to offer an alternative date. A cancellation by the customer because of rain or haze does not count toward the cancellation quota. The wash is not deducted and stays on the card.
Prices and VAT
All prices published on the website and on the payment form include VAT at 18% (as of 2026). Changes in the VAT rate will apply to future renewals and transactions in accordance with the law.
Means of payment
- Payment is made by credit card on the secure payment page of Grow (formerly Meshulam) — an Israeli payment company licensed as a payment company by the Israel Securities Authority, operating since 2013 and serving more than 100,000 businesses.
- The card details are typed in at Grow and kept there, not with us.
- American Express cards are not accepted.
- A tax invoice / receipt is issued automatically after every charge and sent to the email you set in the invoice details.
- You can update the invoice details at any time through the personal area.
Liability
We work with the utmost care. In the event of damage to the car caused as a direct result of the service, we will handle each case on its merits in direct communication with the customer, and find a solution that is fair to both sides.
Changes to the terms
We may update these terms from time to time. Material changes will be communicated to active customers and will take effect 30 days after publication.
Use of the website — full text
General
The website is used to present information about CarWasher's car washing services, including managing subscriptions, scheduling visits, making payments and access to a personal area. These terms of use apply to all users of the website, including casual visitors and registered customers.
The business may update the terms of use from time to time, without prior notice. Continuing to use the website after the terms are updated constitutes agreement to the updated terms. The date of the last update is shown on this page.
Using the website
The website may be used for lawful purposes only. The user undertakes not to use the website in a way that could harm its operation, disturb other users, or harm the business and its reputation.
- Copying, duplicating, distributing or publishing content from the website without prior written approval.
- Using automated means (bots, scripts, crawlers and the like) to collect information from the website.
- Attempting to break into the website's systems, change content or access information not meant for the user.
- Impersonating another person or giving false details.
- Uploading offensive, threatening, harassing or illegal content.
User account and personal area
Some of the services on the website require identification by phone number and a one-time verification code (OTP). The user is responsible for keeping their details safe and for not passing access to their personal area to third parties.
The business may suspend or block access to a user account in the event of suspected misuse or a breach of the terms of use.
Intellectual property
All rights in the website and its content — including design, logo, texts, graphics, images, source code, trademarks and any other material — belong to the business or its licensors, and are protected under the intellectual property laws of Israel and the world.
No content from the website may be copied, duplicated, distributed, changed, displayed publicly or used commercially without explicit prior written approval from the business.
Third-party content and external links
The website may include links to external websites or third-party services (such as the payment system, WhatsApp and the like). The business is not responsible for the content, privacy policy or terms of use of these websites. Using them is at the user's own responsibility.
Limitation of liability
The website and its content are provided as they are ("AS IS") without any representation or undertaking of any kind, express or implied.
The business does not undertake that the website will operate without faults, interruptions or errors, or that the information shown on the website is accurate, up to date or complete at all times.
The business will not be liable for any direct, indirect, incidental, consequential or special damage arising from the use of the website or the inability to use it, including loss of data, loss of profits or harm to reputation.
Changes to the website and the services
The business may change, suspend or stop the operation of the website, in whole or in part, at any time and without prior notice. The user will have no claim, demand or suit in this matter.
Indemnity
The user undertakes to indemnify the business, its employees and anyone on its behalf for any damage, loss, expense or claim (including attorney fees) arising from a breach of these terms of use or from any illegal or unauthorized use of the website.
Law and jurisdiction
These terms of use are governed by the laws of the State of Israel only. Exclusive jurisdiction in any matter relating to these terms and to the use of the website lies with the competent courts in the Central District in Israel.