Questions and answers
Short answers, by topic. And for every answer that has more to it, one link to where it is explained.
Subscription and price
Can I book a single wash, to try it?
There is no single wash, only a subscription: weekly, every two weeks or monthly. But there is no contract and no minimum period: you join for one card, and if it does not suit you, you cancel and get a refund for what was not used. Prices
Is there a contract or commitment?
No. You join for a card, and it renews automatically at the fixed price. You can stop at any time.
How do I pay?
In advance, for each card, by credit card. When the card runs out it renews automatically at the same price.
How does the monthly plan work?
One visit every 4 weeks, on a fixed day and time, and each visit covers one car or more, by your plan. Payment is grouped: three visits, once a quarter. Prices
Are the prices final?
Yes. Prices include VAT, and an invoice is sent automatically after every payment. No add-ons: what is on the price card is what you pay, on the first card and on every renewal.
How do I stop?
On your own in your personal area, or with a WhatsApp message, whichever you prefer. No fees, no questions and no delays. Washes you paid for and did not use are refunded by bank transfer within 14 business days.
The visit
Do I need to be home during the wash?
Not necessarily. Most customers hand us the key at the start of the wash and see the car at the end. If you cannot be there, for example for an early morning wash, you leave the key in an agreed place and get a photo of the car on WhatsApp. How it works
What does each visit include?
A hand wash outside, tires and rims, and inside: vacuuming and wiping all surfaces. With CarPro and Nanolex products.
How long does a wash take?
The first one takes an hour and a half to two hours, because the car needs deeper care. After that, a little less.
What if the car is in the sun?
We wash, but shade matters: in direct sun the products dry fast and leave marks. If possible, a shaded spot, or an early morning or late afternoon slot.
Which products do you use?
CarPro and Nanolex, in a hand wash with a soft anti-scratch sponge and drying with microfiber towels only.
Parking and access
My car is in an underground parking garage. Does that work?
Yes, with approval from the building committee, and in an office tower from the parking manager.
And if there is no approval for the parking garage?
If there is a safe, shaded spot next to the building, we take the car out, wash it there and park it back. If not, we wait for the approval.
Do you also come to my workplace?
Yes. The address on the subscription is where the car stands at the fixed time: a house, a residential building or an office parking lot. It just needs to be a fixed place.
Dates and changes
What about holidays?
We are closed on holidays. We let you know in advance and will try to offer an alternative date, and the wash stays on your card.
What happens when it rains?
Rain does not cancel a visit. We wash as usual, unless it is truly impossible, and then we let you know and will try to offer an alternative date. If you prefer to postpone in rain or haze, cancel from the reminder, and it does not count toward the cancellation quota. The wash stays on your card.
Service areas
How long until we start?
If there is a free slot in your area, we start in the next round. If not, you join the waiting list, and we will let you know if a place opens up. The waiting list
Why not all of the Tel Aviv area?
Because when customers are close to each other, the same washer arrives on time and knows every car. Spreading out too far turns every visit into a separate drive, and that hurts both timing and price. Service areas
About us
Who is behind CarWasher?
Dror, the founder. He started the service in 2019, after looking for someone to come and wash his car in the parking spot and finding no one, and he still works in the field. Our story
Since when have you been operating?
Since 2019. Between 2020 and 2022 the service moved up to professional detailing standards, and since 2023 it runs on subscriptions.